Shipping Policy
Order Confirmation & Acceptance
After placing your order, you will receive a call or email to confirm that your order details have been received. Please note that this does not mean your order has been accepted. We reserve the right to reject your order due to payment, shipping, or inventory limitations.
If your order is not canceled, you will receive a shipping confirmation once it is accepted. Pre-order and custom products will be delivered as specified at the time of purchase. Responsibility for the product passes to the customer after delivery. Kreain and its affiliates are only responsible for any damage that occurs prior to delivery.
Payment & Delivery Options
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Users can choose products based on their preferences.
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Cash on delivery (COD) is available at checkout.
Returns & Customer Service
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If you need to return a product, please refer to our Returns Agreement.
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After receiving your order, if you have any questions, contact our 24/7 online customer service for assistance.
Shipping Terms
1. Shipping Costs
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Free shipping on all orders.
2. Delivery Time
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After successfully placing your order, we will arrange shipment based on the order time.
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Delivery typically takes 3 business days.
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Delivery services are available on weekends and national holidays.
3. Arrival Time
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Orders usually arrive within 7-15 business days after completion.
4. Signing Instructions
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Ensure the correct address and phone number are provided when placing your order.
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Upon delivery, inspect the packaging, shopping list, and product quantity before signing.
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If the outer packaging is damaged or torn, you have the right to refuse the delivery.
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If you cannot receive the product yourself, assign someone else to follow the same instructions.
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The courier is only responsible for delivering to the specified address, not to a specific person.
Order Modifications & Undeliverable Orders
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For risk reasons, orders cannot be modified after confirmation. Please double-check your address and phone number before placing your order.
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If an order cannot be delivered due to insufficient information, it will be held by the distributor for 5 days. You will be notified via email. If there is no response within 5 days, the product will be returned to the warehouse, and a refund will be issued.
Frequently Asked Questions (FAQs)
Q1: Can I specify a delivery time when placing an order?
A1: Delivery times depend on the shipping company listed in your order’s shipping information.
Q2: How do I file a complaint?
A2: Contact the local service hotline of the shipping company listed in your order’s shipping information.
Q3: How long does delivery take?
A3: Orders are typically shipped within 2 days and arrive within 7-15 business days. Delays may occur due to customs or other special circumstances.
Q4: What should I check when receiving my order?
A4: Ensure the outer packaging is intact. You may refuse delivery if the packaging is damaged.
Q5: Do I need to provide identification to receive my order?
A5: No. The courier only delivers to the specified address, and anyone at the address can receive the package.
Q6: What if someone else signs for my order without my knowledge?
A6: Contact the shipping company listed in your order’s shipping information.
Q7: How can I check the shipping status of my order?
A7: Refer to the shipping company listed in your order’s shipping information.
Q8: What if my order is delayed by more than 25 business days?
A8: Contact the local delivery logistics provider or reach out to us for assistance.
Q9: Can I cancel my order before it arrives?
A9: You can cancel your order at any time before it ships from our warehouse. Once shipped, cancellations are not possible.
Contact Us
If you have any questions about these terms, email us at shopkreain@gmail.com. Our customer service team is available 24/7 to assist you.